Product Guarantee Terms & Conditions

Last updated: May 13 2025

This document sets out the Terms & Conditions including Product Guarantee provisions and Care & Usage requirements or all products supplied and installed by Ashley Blinds UK Ltd. These Terms & Conditions form part of your contract with us and apply to all residential and commercial installations.

The version supplied at the time of installation applies. We reserve the right to update these terms without prior notice.

1. Product Guarantee Periods

We provide the following guarantees from the date of installation:

12-month guarantee on all labor and installation workmanship for every product we supply and fit.
After the 12-month period, any visit relating to workmanship or service will incur our standard service charge.

One year manufacturer’s warranty – All Blinds
Roller, Vertical, Roman, Pleated/Cellular, Perfect Fit/INTU, and Venetian blinds in wood, Aluminium and PVC.

One year manufacturer’s warranty – Canopies
Fixed valances on canopies are excluded from warranty.

Five year manufacturer’s warranty – Awnings
Hardware, mechanisms, motors, fabric structural integrity. Removable awning valances are excluded from warranty.

Three year manufacturer’s warranty – Wood Shutters
Covers structural integrity and craftsmanship. Shutters are not covered for any water damage or moisture exposure.

Five year manufacturer’s warranty – Motorisation
Applies to motors, controls, and automation components, in line with typical manufacturer terms – subject to change based on supplier updates.

All guarantees apply to the original purchaser at the installation address and are non-transferable.

2. Scope of Guarantee

Covers manufacturing defects in:

Mechanical components, brackets, fixings
Motors, remotes and controls
Structural integrity of fabrics and materials
Installation workmanship

Repairs or replacements do not renew or extend the guarantee period.

3. Exclusions

The guarantee does not cover faults or damage caused by the following:

A. Environmental / Weather Conditions

Wind, storm or gust damage to awnings
Water pooling caused by leaving an awning extended in rain
Exposure to extreme heat, pollutants, tree sap or bird droppings
Corrosion where marine‑grade materials were not specified
Canopy fixed valances and awning removable valances are also excluded from warranty and may weather naturally over time.

B. Moisture, Condensation & Environment

We do not guarantee any product against damage caused by:

Condensation, damp, steam, or humidity
Water exposure or poor ventilation
This includes:
Warping, swelling or staining of wood products
Damage to shutters and wooden blinds
Fabric deterioration or distortion

It is the customer’s responsibility to ensure suitable environmental conditions are maintained.

C. Misuse or Incorrect Operation

Forcing mechanisms
Overloading motors
Hanging items from products
Incorrect use of awnings in unsuitable conditions

D. Accidental or External Damage

Impact damage, falling debris, pets, or wildlife.
Obstructions that prevent products from opening or closing correctly.

E. Third-Party Interference

Any alteration, adjustment or repair not carried out by us
Any modification to size, fabric, or structure
Any such action voids the guarantee

F. Natural Behaviour, Wear & Appearance

Due to the nature of materials, we do not guarantee:

Fabric behaviour, folding or settling over time
Perfect uniformity in textiles or wood grain
Minor movement, softness, or relaxation of fabrics
This includes:
Ripple, drop or movement in curtains
Natural variation in wood
UV fading over time

These are not faults, but natural product characteristics

5. Care & Use Requirements

Failure to follow care and usage guidance may invalidate your Product Guarantee.

General

Operate products gently
Keep free from dust and obstruction
Avoid excessive moisture

1. Blinds (Roller, Roman, Vertical, Pleated/Cellular)

Operate gently; do not force mechanisms
Clean using a soft brush or low suction vacuum
Avoid heavy moisture, steam or mould exposure

2. Venetian Blinds (Wood, Aluminium & PVC)

Avoid moisture directly onto surfaces
Clean with dry cloth only
Natural grain variation is normal on wood
Dust regularly
Do not reach through slats to open window handles
PVC Resistant to humidity but can distort from heat or force.

3. Perfect Fit & INTU Blinds

Do not pull on the frame
Clean frames and channels gently

4. Curtains

Regular light clean (vacuum/duster)
Some fabrics may require dry cleaning but check with dry cleaners before taking down from hanging space – do not dry clean blackout linings. Ashley Blinds is not responsible for dry cleaner mishaps.
Avoid pulling or snagging pleats or headings
Keep tracks clear of debris, keep poles dust free – silicone sprayed on a cloth to wipe metal and wood poles helps with smooth operation

5. 100% Wood Shutters

Dust with a feather duster – anti static advisable
Do not allow water to rest on – wipe off immediately if comes in to contact
Do not use chemical cleaners
Do not force panels beyond their natural stop point or use tilt slats to open and close panels.

6. Awnings

Retract during wind, storms, or heavy rain if no sensor purchased – do periodic test on sensors if battery operated
Ensure minimum recommended pitch to prevent water pooling – pitch adjustment service can be organised quarterly at current service fee if required due season sun levels. Call to book in
Keep cassette and fabric free of debris – fixed canopy valances not covered under guarantee, removable valances should be removed from awning when not in use for extended periods to preserve lifespan
Keep heat sources (BBQs, patio heaters) away from fabric and cassettes

Failure to follow care guidance may invalidate your guarantee.